Version 27 September 2026

Terms of Service

A summary of the Digital Consent you sign when booking. Have a read first, so your pet's visit goes smoothly and comfortably.

FurryGroom

Grooming · 7 points

  1. 1

    Risks of grooming with sharp tools

    I understand that grooming with sharp tools carries a risk of minor accidents (scrapes, small cuts, over-trimmed nails), which will be handled with first aid without compensation; skin diseases or irritation/hair loss from pre-existing conditions may only become visible after grooming and are not Furrytail's responsibility; and the risk of grooming a sick or elderly pet is entirely my responsibility.

  2. 2

    Healthy, fully vaccinated & not pregnant

    My pet is healthy, free of contagious disease, fully vaccinated (pets under 4 months must have at least their second vaccine), and not pregnant.

  3. 3

    Honest health & allergy disclosure

    I have honestly disclosed my pet's health, behavior, and allergy history. Furrytail is not responsible for allergic reactions to grooming products (including shampoo, cologne, and ear cleaner).

  4. 4

    Fleas/ticks need Medicated Grooming

    I understand pets with fleas/ticks must take the Medicated Grooming (Flea & Tick) service, and for pets with more than 5 fleas/ticks, flea treatment must be given at least 1 week before the grooming appointment.

  5. 5

    Pricing & aggressive pets

    I understand the cost estimate is based on my pet's weight, assuming it is healthy and not aggressive; aggressive/difficult pets must wear a muzzle. Furrytail may refuse or stop grooming if it is dangerous to the pet or staff, or causes excessive stress.

  6. 6

    Special condition fees

    I understand aggressive pets, coats that need dematting, or other special conditions incur an additional fee according to the current price list.

  7. 7

    Complaints within 12 hours

    I understand complaints are only accepted within 12 hours of the grooming appointment time.

FurryStay

Pet Hotel · 12 points

  1. 1

    3+ months old & fully vaccinated

    I understand Furrytail Pet Hotel only accepts dogs and cats at least 3 months old with complete vaccination, and proof of vaccination must be provided at check-in.

  2. 2

    Healthy pets only

    I understand Pet Hotel only accepts healthy pets; pets with serious health issues or contagious diseases (e.g. contagious skin or viral infections) cannot be accepted.

  3. 3

    Honest about health & behavior

    I must honestly disclose any possible health problems, behavioral issues, and special treatments of my pet. Furrytail may refuse any pet showing signs of aggression or excessive fear toward staff or other boarders.

  4. 4

    Flea-free & kennel cough

    I understand anti-parasite (flea/tick) treatment is required 7 days before check-in (available at the Furrytail store) and pets with fleas/ticks cannot be accepted; if not given, flea-related complaints will not be accepted. The kennel cough vaccine is highly recommended for dogs — Furrytail is not responsible if a dog catches kennel cough.

  5. 5

    Pregnancy & heat

    I understand pregnant pets are not accepted; if boarded for urgent reasons anyway, Furrytail is not responsible for birth complications (including death of mother/offspring) and veterinary costs are mine. Pets in heat are only accepted if I provide diapers or underpads, and cannot rent a bed.

  6. 6

    Check-in 08:30 & check-out 19:00

    I understand Pet Hotel check-in is at 08:30 and check-out at 19:00 WITA; early check-in/late check-out must be notified in advance and incurs an additional fee.

  7. 7

    Supplies & belongings

    I must prepare my pet's needs for the stay (food, medicine, vitamins, bedding, toys). Furrytail is not responsible for damage/loss of my pet's belongings, and any damage caused by my pet during the stay is my responsibility.

  8. 8

    Deposit terms

    I understand the deposit terms: during peak season (Nyepi, December/Christmas/New Year, Eid al-Fitr) a 50% deposit is due at booking; during low season, stays under 3 nights need no deposit, 3 nights or more require a 50% deposit. The stay is paid in full upon arrival, and all bills must be settled before my pet goes home.

  9. 9

    Book early in peak season

    I understand early booking is required during peak season (Christmas & New Year, Nyepi, Eid al-Fitr), and room availability is not guaranteed without a booking.

  10. 10

    Cancel at least 2 days ahead

    I understand Pet Hotel bookings must be cancelled at least 2×24 hours (2 days) before the check-in date.

  11. 11

    Complaints within 12 hours of pick-up

    I understand complaints are only accepted within 12 hours after pick-up, and I am advised to thoroughly re-check my pet's condition before taking it home.

  12. 12

    If a pet passes away during the stay

    I understand that if my pet dies during the stay, CCTV footage will be provided and an autopsy may be performed (if needed) to determine the cause; the veterinarian's report and certificate are issued at my expense.

FurryDay

Daycare · 3 points

  1. 1

    Healthy & vaccinated

    I understand Day Care only accepts healthy, vaccinated pets; pets with contagious diseases or serious medical conditions must be disclosed and cannot be dropped off.

  2. 2

    Playing with other pets

    I understand my pet will interact with other pets during Day Care, and there are inherent risks such as stress, minor injury, or disease transmission even under staff supervision.

  3. 3

    Daycare hours 09:00–18:00

    I understand Day Care hours are 09:00–18:00 WITA; earlier drop-off or later pick-up must be notified in advance and incurs an additional fee.

FurryRide

Pick-up & Drop-off · 1 points

  1. 1

    Travel risks

    I understand that Furrytail's pick-up/drop-off service carries inherent risks such as motion sickness, stress, or traffic accidents beyond Furrytail's control.

Applies to every service

These two points appear in every consent, whichever service you choose.

  1. 1

    Limitation of liability

    I release Furrytail from liability for risks inherent to this service's procedures, except those caused by Furrytail staff negligence.

  2. 2

    Medical emergencies

    I authorize Furrytail to contact my emergency contact and bring my pet to the nearest veterinarian in case of a medical emergency during the service. Treatment costs are my responsibility, except when caused by Furrytail staff negligence.

The content on this page matches the Digital Consent in the booking form and Portal. The official consent is the one you sign when booking.

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